Refund policy
Refund Policy – Nalu Harlow
We want you to love your purchase from Nalu Harlow. If you are not completely satisfied, we’re here to help.
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return:
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The item must be unused and in original condition
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The item must be in original packaging
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Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Sale or clearance items (unless faulty)
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within several business days.
Exchanges
We only replace items if they are defective or damaged.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Shipping costs are non-refundable.
Contact
For return requests, please contact: